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The concept of road user charging is to charge people who use specific bridges, motorways, road networks or parking spaces.

Unfortunately, a small proportion of people, less than 0.5% of all customers, do not pay their road fees on time or do not respond to reminders.

Debt collection against people who persistently fail to pay is a fair solution for the vast majority of people who pay on time.

If the vehicle owner still fails to pay on time, the amount due will be transferred to our debt collection partner who will take action to recover the debt.

Costs can increase significantly for anyone who fails to pay on time. Please note that the debt at this stage is being serviced by our partner agency and anyone who receives a notice in the mail that enforcement proceedings have been initiated will have to pay the amount due to that agency.

Epass24 has appointed debt collection partners in all European countries to act on behalf of toll operators.

If you have received a notice from one of our partners, please contact the partner directly if you have any questions.